Client Services Coordinator (Night Shift) - Global Insurance & Risk Solutions

Are you a detail-oriented professional with a passion for client service and regulatory compliance? Willis Towers Watson, a global leader in risk management, insurance brokerage, and advisory solutions, is seeking a Client Services Coordinator (Night Shift) to join our team in Badung, Bali. In this role, you'll be the first point of contact for our clients, handling inquiries, policy administration, and ensuring compliance with regulatory requirements. This is a night shift position, offering a unique opportunity to work with a renowned global company while enjoying Bali's vibrant culture.

As a Client Services Coordinator, you'll play a crucial role in our client services team. You'll handle client inquiries, process policy renewals and endorsements, and ensure that all client interactions are documented and compliant with our policies. You'll also work closely with our underwriting and claims teams to ensure a seamless client experience. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service.

Willis Towers Watson is committed to fostering a diverse and inclusive workplace. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth. Join us and be part of a global team that values your contributions and supports your career aspirations.

📋 Tanggung Jawab Pekerjaan

• Handle client inquiries and provide accurate information about our insurance products and services.
• Process policy renewals, endorsements, and cancellations, ensuring all necessary documentation is complete and accurate.
• Assist in the creation and maintenance of client files, ensuring all information is up-to-date and easily accessible.
• Coordinate with underwriting and claims teams to ensure a seamless client experience.
• Monitor policy compliance and ensure that all policies adhere to regulatory requirements.
• Provide exceptional customer service, ensuring client satisfaction and retention.
• Participate in team meetings and contribute to the development of client service strategies.
• Stay up-to-date with industry trends and regulatory changes to ensure our team is well-informed.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Insurance, or a related field.
• Minimum 2 years of experience in client services, insurance administration, or a related role.
• Strong knowledge of insurance products, policies, and regulatory requirements.
• Excellent communication and interpersonal skills, with the ability to handle multiple client interactions simultaneously.
• Proficient in using Microsoft Office Suite, particularly Excel and Outlook.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English, both written and spoken.
• Ability to work night shifts, including weekends and holidays, as required.

🛠️ Keahlian

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